FAQs

Please read the FAQs page carefully for more information.

How can I view the videos?

Once you purchase, we will send you a PDF file containing a URL where you can view the video.

Is there a viewing time limit?

No. You can watch it any time. However, since it is a copyrighted video, saving it or using it for secondary purposes is prohibited.

Can you help me if I can't view the video?

Please contact us via the Inquiry form. However, if you are unable to view the site due to issues with your environment, we will be unable to assist you.

Are there any recommended environments?

The latest and previous versions of the following browsers are supported. Cookies and JavaScript must be enabled in your browser. Chrome / Firefox / Microsoft only: Microsoft Edge / Mac only: Safari PC OS Windows: Windows 7 or later Windows Server 2012 or later Mac: High Sierra 10.13 or later

I want to return or exchange a video

We do not accept returns after purchase. We cannot accept exchanges even if you have made a mistaken purchase, so please be careful when making your purchase.